Here's a professional Refund & Return Policy page suitable for Dhanlakshmi Creation, modeled after common jewelry e-commerce practices while keeping it customizable for your business.

Refund & Return Policy

Welcome to Dhanlakshmi Creation. We strive to provide high-quality jewelry and excellent customer service. Please read our Refund & Return Policy carefully before making a purchase.

1. Return Eligibility

We accept return requests under the following conditions:

The product received is damaged, defective, or incorrect.
The return request is raised within 7 days of delivery.
The product is unused, unworn, and in its original condition.
All original packaging, tags, invoices, certificates, and accessories are returned along with the product.

Products that show signs of use, alteration, or damage caused by the customer will not be eligible for return.

2. Non-Returnable Items

The following items are not eligible for return or refund:

Customized or personalized jewelry.
Made-to-order products.
Earrings (for hygiene reasons).
Products purchased during clearance sales, special promotions, or marked as "Non-Returnable."
Gift cards or vouchers.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product:

Contact us within 48 hours of delivery.
Share your order number and clear photos/videos of the product and packaging.
Our team will review the request and provide further instructions.

Approved claims may qualify for replacement, store credit, or refund.

4. Return Process

To initiate a return:

Email us at: hello@dhanalakshmicreation.com
Call/WhatsApp: +91 90252 13856
Provide your order number and reason for return.

Once approved, return shipping instructions will be shared.

5. Refund Process

After receiving and inspecting the returned item:

Refunds will be processed within 7–10 business days.
The refund will be credited to the original payment method used during purchase.
Depending on your bank or payment provider, the credited amount may take additional time to reflect in your account.

6. Shipping Charges

Original shipping charges are non-refundable unless the return is due to our error.
Return shipping costs may be borne by the customer unless the item received is damaged, defective, or incorrect.

7. Order Cancellation

Before Shipment

Orders may be canceled before dispatch for a full refund.

After Shipment

Orders cannot be canceled once shipped. Customers may request a return after delivery if eligible under this policy.

8. Exchange Policy

Subject to product availability, eligible items may be exchanged for another product of equal or higher value. Any price difference must be paid by the customer.

9. Refund Exceptions

Dhanlakshmi Creation reserves the right to refuse refunds or returns if:

The returned product does not meet eligibility requirements.
Evidence of misuse, tampering, or alteration is found.
The return request is submitted after the specified return period.

10. Contact Us

For any questions regarding returns, refunds, or exchanges, please contact:

Dhanlakshmi Creation
Email: hello@dhanalakshmicreation.com
Phone/WhatsApp: +91 90252 13856
Address: No. 342, Mint Street, Bothra Complex, Shop No. 11, Sowcarpet, Chennai. 600001.

Note: Dhanlakshmi Creation reserves the right to modify this Refund & Return Policy at any time without prior notice. Any changes will be updated on this page and become effective immediately upon publication.